New Member
Lakeside Community Healthcare is more than just your medical group — we’re your partner in health. With our network of primary care doctors, specialists, hospitals, urgent care centers, and support services, we work closely with your health plan to provide the coordinated care you need.
Depending on the primary care doctor you’ve chosen, you’ll get care in one of two ways. You may visit one of our Lakeside Community Healthcare medical offices, many of which offer primary care, specialty care, and wellness programs all in one place — with a dedicated Member Liaison to help you along the way. Or, you might see an independent doctor from our larger network, which includes thousands of trusted physicians throughout the community. No matter where you go, we’re here to guide and support you throughout your care journey.
Getting started
Schedule your first appointment
- Call your primary care doctor (PCP) to set up your first visit if you haven’t already.
- Need help finding or changing your PCP? Call our Senior Concierge Line at (818) 357-5000, Option 1, then Option 6, Monday – Friday, 8:00 a.m. – 5:00 p.m. TDD/TTY users dial 711.
A dedicated Member Liaison will call to welcome you and help you get started. Your welcome call includes:
- An introduction of your care team, services, and benefits
- Help scheduling your first appointment
- Guidance on setting up the Patient Portal
- Options for urgent and after-hours care
To learn more about how your Member Liaison can help, visit bit.ly/lchquickstart
Save these important phone numbers
- For quick assistance, keep these phone numbers handy in your contacts.
- Member Liaison Line: (818) 253-760
For members who see their PCP at a Lakeside Community Healthcare medical office location. - Senior Concierge Line: (818) 357-5000
For members who see a PCP in our network of independent providers.
Keep your Medicare Advantage health plan ID card with you
Your health plan ID card lists your medical group and doctor. Always bring it with you when you need medical care or services.
Discover our FREE programs
and services
- Explore our website for everything we offer, like chronic condition management, nutritional counseling, health education, fitness classes, and more — all for free!
Coordinated care – you at the center
You are at the center of everything we do. Surrounding you is a network of health services and dedicated professionals, all working together to make your health journey seamless and fully supported.
Meet the team: We care
for the whole you
Get to know our team and how they can support your health journey. Watch this video 
Our Health Education Team is here to help you meet your health goals
Whether you need help eating healthier, managing chronic conditions, or staying fit, watch this video to see how small changes can lead to big results.
Schedule a one-on-one appointment with a health educator or registered dietitian by emailing MemberHealthEd@regalmed.com.
Prior authorization made easy
If your doctor refers you to see a specialist, you will likely need to have prior authorization.
After you visit your doctor or specialist, any referrals for care are sent to Lakeside Community Healthcare, not your health plan.
Some services require prior authorization, including:
- Specialist visits
- Imaging tests
- Surgeries
- Certain medications
If approved, the approval letter will include:
- The name of the provider
- Their phone number so you can make an appointment
Lakeside Community Healthcare handles the paperwork, so you and your doctor can focus on your health. If authorization is needed:
- You will receive a letter in the mail.
- Typically, 97% of requests are approved within 3 to 10 business days after submission.
Questions about authorization status or need help?
- If you see your PCP at a Lakeside Community Healthcare medical office location, call your Member Liaison at (818) 253-7606, Monday – Friday, 8:30 a.m. – 5:00 p.m.
- If you see a PCP in our network of independent providers, call our Senior Concierge Line at (818) 357-5000, Option 1, then Option 6, Monday – Friday, 8:00 a.m. – 5:00 p.m.
TDD/TTY users dial 711.
Your doctor or specialist may request lab work, x-rays or other tests. An authorization may be needed.
Download the Quest app and create an account to schedule and see your results.
Most laboratory tests are done by our partner, Quest Diagnostics. They have locations throughout California, including one near you.
You will need to create an account to log into the Quest Lab Portal.
Once you create an account, you will be able to schedule, view, cancel, or reschedule your appointments. You will also be able to view your results in detail through this app.
Schedule an imaging, X-ray or radiology appointment.
Radnet is our largest radiology vendor serving more than 150 California locations. Visit their website to find an imaging center nearest you to schedule your appointment. Some locations conveniently offer weekend appointments.
Centrelake is our second largest radiology vendor offering weekday and weekend appointments. You can also view all of your medical imaging records once you sign up through their Patient Portal.
Urgent care finder
Sometimes, the unexpected happens. Should this occur, and you need immediate medical care, an urgent care center may be a better option than an emergency room. An urgent care center may provide shorter wait times and fewer out-of-pocket costs than an emergency room.
Lakeside Community Healthcare urgent care locations:
- Lakeside Burbank Urgent Care | (818) 295-5920
191 S. Buena Vista St., Ste. 150, Burbank, CA 91505 - Lakeside West Covina Urgent Care | (626) 856-2248
1500 W. West Covina Pkwy., Ste. 102, West Covina, CA 91790 - Hours: 11:00 a.m. - 10:00 p.m., 365 days a year
For a full list of contracted urgent care centers, click here.
And of course, if at any time you are having a life-threatening emergency, please call 911.
When to call your health plan vs. medical group
Health plan
Manages your
insurance benefits.
Medical group
Your network of doctors, specialists,
and healthcare providers.
Your health plan and medical group are separate organizations that work together to provide your care. Each one handles different parts to make sure you get the health services you need.
Your health plan benefits
If you have specific questions regarding your coverage, please contact your health plan directly.
You get more!
Free health education, classes, community events and programs.
We believe that good health goes far beyond your doctor’s visit. That’s why we offer free classes, events, health education, and programs that you can participate in both virtually and in person. However you choose to start your wellness journey, we have something for everyone. Remember, even small changes can lead to great results!
Your road to good health and vitality is just one click away!
Take charge of your health and earn up to $250 in gift card rewards with
My Wellness Passport
Exclusively for newly joined senior members! Once you receive your My Wellness Passport in the mail, you can earn gift card rewards for activities like getting your COVID-19 booster, flu vaccine, or signing up for our newsletter. It’s that simple!
Connect with us on social media
Here are all the ways you can connect with us on social media. Please “LIKE” and “FOLLOW” us so that you won’t miss events and information that are of interest to you as a member.
Sign up for our member newsletter
Stay in the know. Receive periodic emails from us about health-related information, events, classes and other member benefits.
Note: Your information will not be shared, sold or used for anything else other than informing you of health-related information and events that might interest you. We keep all of your information secure and you can opt-out and unsubscribe at any time.
New Member Orientation information
You are invited to join us for a New Member Orientation Group Call! These are conveniently held over the phone every Monday and Friday. We host an English session at 10:00 a.m. and a Spanish session at 1:00 p.m.
You will receive valuable information and tools that will make accessing healthcare benefits and services easy. Learn about your in-network hospitals, how to find your nearest urgent care, how the authorization process works, and much more! You will leave feeling more empowered and in control of your healthcare.
To RSVP, please call our Member Relations department at (844) 250-1840.
Need anything else?
- If you see your PCP at a Lakeside Community Healthcare medical office location, call your Member Liaison at (818) 253-7606, Monday – Friday, 8:30 a.m.– 5:00 p.m.
- If you see a PCP in our network of independent providers, call our Senior Concierge Line at (818) 357-5000, Option 1, then Option 6, Monday – Friday, 8:00 a.m. – 5:00 p.m.
TDD/TTY users dial 711.
