Welcome
Lakeside Community Healthcare is more than just your medical group — we’re your partner in health. With our network of primary care doctors, specialists, hospitals, urgent care centers, and support services, we work closely with your health plan to provide the coordinated care you need.
Depending on the primary care doctor you’ve chosen, you’ll get care in one of two ways. You may visit one of our Lakeside Community Healthcare medical offices, many of which offer primary care, specialty care, and wellness programs all in one place. Or, you might see an independent doctor from our larger network, which includes thousands of trusted physicians throughout the community. No matter where you go, we’re here to guide and support you throughout your care journey.
Getting started
Schedule your first appointment
- Call your primary care physician (PCP) to schedule your first visit.
- Need help finding or changing your PCP? Call Customer Service at (818) 357-5000, Mon. - Fri., 8:00 a.m. - 5:00 p.m.
TDD/TTY: (800) 735-2929 (English) / (800) 855-3000 (Spanish)
Keep our Customer Service number handy
- Save (818) 357-5000 in your phone for quick assistance.
- Our Customer Service team is available Mon. - Fri., 8:00 a.m. - 5:00 p.m. We’re here to help.
Keep your health plan ID card with you
Your health plan ID card lists your medical group and doctor. Always bring it with you when you need medical care or services.
Discover our FREE programs and services
- Explore our website for everything we offer, like chronic condition management, nutritional counseling, health education, fitness classes, and more — all for free!
Urgent care finder
Sometimes, the unexpected happens. If you need immediate medical care, an urgent care center may have shorter wait times and fewer out-of-pocket costs than an emergency room.
Urgent care
Non-life-threatening illnesses or injuries that can’t wait for a doctor’s appointment, such as:
- Strains and sprains
- Ear infections
- Fever and flu symptoms
- Minor burns or cuts
Emergency room
Life-threatening illnesses or injuries, such as:
- Chest pain or other heart attack symptoms
- Head injuries
- Severe bleeding or burns
- Severe abdominal pain
When to call your health plan vs. medical group
Health plan
Manages your
insurance benefits
Medical group
Your network of doctors, specialists,
and healthcare providers
Your health plan and medical group are separate organizations that work together to provide your care. Each one handles different parts to make sure you get the health services you need.
Your health plan benefits
If you have specific questions regarding your coverage, please contact your health plan directly.
Meet the Health Education Team
Whether you need help eating healthier, managing chronic conditions, or staying fit, watch this video to see how small changes can lead to big results.
Our Health Education Team is here to help you meet your health goals
Schedule a one-on-one appointment with a health educator or registered dietitian by emailing MemberHealthEd@RegalMed.com.
If your doctor refers you for specialist care, lab work, imaging, or other tests, you may need prior authorization.
Prior authorization made easy
After you visit your doctor or specialist, any referrals for care are sent to Lakeside Community Healthcare, not your health plan.
Some services require prior authorization, including:
- Specialist visits
- Imaging tests
- Surgeries
- Certain medications
Lakeside Community Healthcare handles the paperwork, so you and your doctor can focus on your health. If authorization is needed:
- You will receive a letter in the mail.
- Typically, 97% of requests are approved within 3 to 10 business days after submission.
If approved, the approval letter will include:
- The name of the provider
- Their phone number so you can make an appointment
Questions about authorization status or need help?
Our Customer Service team is ready to assist you.
Call (818) 357-5000, Mon. - Fri., 8:00 a.m. - 5:00 p.m.
TDD/TTY: (800) 735-2929 (English) / (800) 855-3000 (Spanish)
Download the Quest app and create an account to schedule and see your results.
Most laboratory tests are done by our partner, Quest Diagnostics. They have locations throughout California, including one near you.
You will need to create an account to log into the Quest Lab Portal.
Once you create an account, you will be able to schedule, view, cancel, or reschedule your appointments. You will also be able to view your results in detail through this app.
Imaging appointments
(X-ray, MRI, CT, etc.)
RadNet is our largest radiology vendor serving more than 150 California locations. Visit their website to find an imaging center nearest you to schedule your appointment. Some locations conveniently offer weekend appointments.
Centrelake is available for members in Pomona and West Covina only. You can also view all of your medical imaging records once you sign up through their Patient Portal.
Coordinated care – you at the center
You are at the center of everything we do. Surrounding you is a network of health services and dedicated professionals, all working together to make your health journey seamless and fully supported.
Meet the team: We care for the whole you
Get to know our team and how they can support your health journey. Watch this video 
You get more!
Free health education, classes, community events and programs
We believe that good health goes far beyond your doctor’s visit. That’s why we offer free classes, events, health education, and programs that you can participate in both virtually and in person. However you choose to start your wellness journey, we have something for everyone. Remember, even small changes can lead to great results!
Your road to good health and vitality is just one click away!
Connect with us on social media
Here are all the ways you can connect with us on social media. Please “LIKE” and “FOLLOW” us so that you won’t miss events and information that are of interest to you as a member.
Sign up for updates from us
Stay connected. Join our email and text list to receive our member newsletter, health-related updates, and other electronic communications.
Note: Your information will not be shared, sold or used for anything else other than informing you of health-related information and events that might interest you. We keep all of your information secure and you can opt-out and unsubscribe at any time.
If you have other questions that we have not answered here, please visit our frequently asked questions or call (818) 357-5000, Mon. - Fri., 8:00 a.m. - 5:00 p.m. TDD/TTY: (800) 735-2929 (English) / (800) 855-3000 (Spanish)
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