New Member
Lakeside Community Healthcare is more than just your medical group — we’re your partner in health. With our network of primary care doctors, specialists, hospitals, urgent care centers, and support services, we work closely with your health plan to provide the coordinated care you need.
Depending on the primary care doctor you’ve chosen, you’ll get care in one of two ways. You may visit one of our Lakeside Community Healthcare operated office locations, which offer primary care and other services — with a dedicated Patient Experience Liaison to help you along the way. Or, you might see an independent doctor from our larger network, which includes thousands of trusted physicians throughout the community. No matter where you go, we're here to guide and support you throughout your care journey.
We’ve turned our New Member Booklet into a handy digital guide!
Quickly find what you need, from urgent care numbers to how your medical group and health plan work together, all in one easy place.
My Wellness Passport makes it easy to take charge of your health
As a valued Medicare Advantage member of our medical group, you’ll get this members-only guide that turns healthy habits into real rewards. Track your annual wellness exam, immunization shots, and health activities — all while earning gift cards along the way.Getting started
Schedule your first appointment
- Call your primary care doctor (PCP) to set up your first visit if you haven’t already.
- Need help finding or changing your PCP? Call our Senior Concierge Line at (818) 357-5000, Option 1, then Option 6, Mon. - Fri., 8:00 a.m. - 5:00 p.m. TDD/TTY users dial 711.
A dedicated Patient Experience Liaison will call to welcome you and help you get started. Your welcome call includes:
- An introduction of your care team, services, and benefits
- Help scheduling your first appointment
- Guidance on setting up the Patient Portal
- Options for urgent and after-hours care
To learn more about how your Patient Experience Liaison can help, visit bit.ly/lchquickstart
Save these important phone numbers
- For quick assistance, keep these phone numbers handy in your contacts.
- Patient Experience Line: (818) 253-7606
For members who see their PCP at a Lakeside Community Healthcare medical office location. - Senior Concierge Line: (818) 357-5000
For members who see a PCP in our network of independent providers.
Keep your Medicare Advantage health plan ID card with you
Your health plan ID card lists your medical group and doctor. Always bring it with you when you need medical care or services.
Discover our FREE programs
and services
We believe that good health goes far beyond your doctor's visit. Explore our website for everything we offer, like chronic condition management, nutritional counseling, health education resources, on-demand fitness classes, and more - all for free! Remember, even small changes can lead to great results!Visit HealthyWayEvents.com and sign up today.
Your road to good health and vitality is just one click away!
Coordinated care – you at the center
You are at the center of everything we do. Surrounding you is a network of health services and dedicated professionals, all working together to make your health journey seamless and fully supported.
Meet the team: We care
for the whole you
Get to know our team and how they can support your health journey. Watch this video 
Prior authorization made easy
If your doctor refers you to see a specialist, you will likely need to have prior authorization.
After you visit your doctor or specialist, any referrals for care are sent to Lakeside Community Healthcare, not your health plan.
Some services require prior authorization, including:
- Specialist visits
- Imaging tests
- Surgeries
- Certain medications
When approved, please schedule your appointment using the provider details included in your letter, such as their:
- Name
- Phone number
- Address
Lakeside Community Healthcare authorizes your care.
- 97% of requests are approved within 10 business days.
- You’ll receive a letter in the mail when a decision is made.
- When approved, schedule your appointment directly with the provider listed on your letter.
- When a service is denied, you will receive a notice from us that explains your rights to appeal.
Questions about authorization status or need help?
- If you see your PCP at a Lakeside Community Healthcare medical office location, call your Patient Experience Liaison at (818) 253-7606, Mon. - Fri., 8:30 a.m. - 5:00 p.m.
- If you see a PCP in our network of independent providers, call our Senior Concierge Line at (818) 357-5000, Option 1, then Option 6, Mon. - Fri., 8:00 a.m. - 5:00 p.m.
TDD/TTY users dial 711.
Your doctor or specialist may request lab work, x-rays or other tests. An authorization may be needed.
Complete labs & imaging
Talk to your doctor to find lab and imaging locations nearest you.
Urgent Care Finder
For non-life-threatening issues that can’t wait for a doctor’s appointment, urgent care has extended hours, shorter wait times, and lower costs than the emergency room.
Lakeside Community Healthcare urgent care locations:
- Lakeside Burbank Urgent Care | (818) 295-5920
191 S. Buena Vista St., Ste. 150, Burbank, CA 91505 - Lakeside West Covina Urgent Care | (626) 856-2248
1500 W. West Covina Pkwy., Ste. 102, West Covina, CA 91790 - Hours: 11:00 a.m. - 10:00 p.m., 365 days a year
For a full list of contracted urgent care centers, click here.
And of course, if at any time you are having a life-threatening emergency, please call 911.
When to call your health plan vs. medical group
Health plan
Manages your
insurance benefits.
Medical group
Your network of doctors, specialists,
and healthcare providers.
Your health plan and medical group are separate organizations that work together to provide your care. Each one handles different parts to make sure you get the health services you need.
Your health plan benefits
If you have specific questions regarding your coverage, please contact your health plan directly.
Connect with us on social media
Here are all the ways you can connect with us on social media. Please “LIKE” and “FOLLOW” us so that you won’t miss events and information that are of interest to you as a member.
Sign up for our member newsletter
Stay in the know. Receive periodic emails from us about health-related information, events, classes and other member benefits.
Note: Your information will not be shared, sold or used for anything else other than informing you of health-related information and events that might interest you. We keep all of your information secure and you can opt-out and unsubscribe at any time.
New Member Orientation information
You are invited to join us for a New Member Orientation Group Call! These are conveniently held over the phone every Monday and Friday. We host an English session at 10:00 a.m. and a Spanish session at 1:00 p.m.
You will receive valuable information and tools that will make accessing healthcare benefits and services easy. Learn about your in-network hospitals, how to find your nearest urgent care, how the authorization process works, and much more! You will leave feeling more empowered and in control of your healthcare.
To RSVP, please call our Member Relations department at (844) 250-1840.
Need anything else?
- If you see your PCP at a Lakeside Community Healthcare medical office location, call your Patient Experience Liaison at (818) 253-7606, Mon. - Fri., 8:30 a.m. - 5:00 p.m.
- If you see a PCP in our network of independent providers, call our Senior Concierge Line at (818) 357-5000, Option 1, then Option 6, Mon. - Fri., 8:00 a.m. - 5:00 p.m.
TDD/TTY users dial 711.
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